Effective Date: [Insert Date]
Welcome to TANU. These Terms and Conditions govern your use of our website and the home appliance services provided by us. By accessing our website or requesting our services, you agree to comply with these terms.
Please read these terms carefully before using our website or booking a service.
TANU provides home appliance repair, maintenance, installation, inspection, and related services for various household appliances, including:
The availability of specific services may depend on the appliance type, brand, model, location, technician availability, and nature of the issue.
Customers may request a service through our website, phone, WhatsApp, or other available communication channels.
When submitting a service request, you are responsible for providing accurate information, including:
Submitting a service request does not necessarily guarantee service at a specific time. Service appointments are subject to technician availability and confirmation by TANU.
Our technician may inspect the appliance before providing a final quotation or carrying out repair work.
The initial information provided through the website or over the phone may not be sufficient to determine the exact cause of an appliance problem.
The final diagnosis, repair requirements, parts required, and service cost may be determined after physical inspection of the appliance.
Service charges may vary depending on:
Any applicable inspection, labour, transportation, replacement part, installation, or other charges will be communicated to the customer where applicable.
Customers are responsible for making payments for services and parts provided according to the agreed terms.
Where replacement parts are required, the availability, price, and delivery time may vary depending on the appliance brand and model.
Replacement parts may be:
The applicable part type and warranty, if any, will be communicated to the customer before replacement wherever reasonably possible.
Any warranty provided for a repair or replacement part will be subject to the specific warranty terms communicated at the time of service.
Warranty coverage may not apply in cases involving:
Warranty terms may vary depending on the appliance, repair, and replacement part.
Customers are responsible for:
Customers should remove valuable or personal items from the service area before the technician arrives.
Customers must provide the technician with reasonable and safe access to the appliance.
TANU reserves the right to refuse or postpone a service if the working environment is considered unsafe, inaccessible, or unsuitable for the technician.
Additional charges may apply if additional visits are required due to circumstances outside TANU's reasonable control.
Customers may request cancellation or rescheduling of a service appointment by contacting TANU as early as possible.
Cancellation or rescheduling may be subject to applicable charges, particularly where a technician has already been assigned, dispatched, or incurred travel expenses.
Any applicable cancellation or rescheduling charges will be communicated to the customer.
While we make reasonable efforts to provide services at the scheduled time, appointments may be delayed or rescheduled due to:
TANU will make reasonable efforts to inform customers about significant delays or changes.
TANU will make reasonable efforts to provide professional and appropriate services.
However, we are not responsible for damage, malfunction, or loss resulting from circumstances beyond our reasonable control, including pre-existing defects, hidden faults, improper use, unauthorized modifications, electrical fluctuations, water damage, or manufacturer-related defects.
TANU's liability, where legally applicable, will be limited to the value of the service provided, except where such limitation is not permitted by applicable law.
We make reasonable efforts to ensure that information provided on our website is accurate and up to date.
However, service descriptions, prices, availability, images, specifications, and other information may change without prior notice.
Website content is provided for general informational purposes and does not constitute a guarantee that a particular service, technician, part, or appointment will always be available.
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.
These third-party services are governed by their own terms and policies. TANU is not responsible for the content, availability, security, or practices of third-party websites or services.
All content available on the TANU website, including text, logos, graphics, images, designs, trademarks, icons, and other materials, is owned by or licensed to TANU unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.
You agree not to:
TANU reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.
Your use of our website and services is also subject to our Privacy Policy , which explains how we collect, use, store, and protect personal information.
By using our website or services, you acknowledge that you have read and understood our Privacy Policy.
TANU reserves the right to modify or update these Terms and Conditions at any time.
Changes will become effective when the updated terms are published on this page. Customers are encouraged to review this page periodically.
Your continued use of our website or services after changes are published constitutes acceptance of the updated terms, where permitted by applicable law.
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
If you have any questions regarding these Terms and Conditions, please contact us.
Tanu Home Appliances Service Centre serves customers in selected areas of Chennai, with a focus on Anna Nagar, Thirumangalam and Mogappair. Service availability in nearby localities depends on the appointment location and technician availability.
No. 16, C Block, 10th Street, Shenoy Nagar West, Chennai, Tamil Nadu – 600030