Privacy Policy

01 Information We Collect

We may collect the following information when you use our website or services:

Personal Information

• Name
• Mobile number
• Email address
• Residential or service address
• City or location
• Appliance details
• Service or repair requirements
• Information provided through enquiry or service booking forms

Service Information

When you request a service, we may collect information such as:

• Type of appliance
• Appliance brand and model
• Nature of the issue
• Preferred service date or time
• Service history and related details

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Website usage and interaction data

02 How We Use Your Information

We may use the information collected to:

• Respond to your enquiries and service requests
• Schedule and manage appliance repair or maintenance services
• Contact you regarding your requested service
• Provide quotations and service-related information
• Process payments where applicable
• Send service updates, confirmations, and notifications
• Improve our website and customer experience
• Understand website usage and improve our services
• Maintain service records
• Prevent fraud, misuse, or unauthorized activities
• Comply with applicable legal and regulatory requirements

03 Home Appliance Services

TANU provides services related to various home appliances, which may include:

• Washing Machines
• Refrigerators
• Air Conditioners
• Televisions & Audio Systems
• Kitchen Appliances & Small Electronics

Information provided by you about your appliance is used only as necessary to understand your service requirement and provide appropriate assistance.

04 Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, technicians, payment service providers, technology providers, or other partners when required to provide our services.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our rights, customers, employees, or business.

05 Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

• Remember user preferences
• Understand website traffic and usage
• Improve website performance
• Analyse visitor behaviour
• Support relevant marketing activities

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

06 Third-Party Services and Links

Our website may use third-party services such as analytics, payment gateways, communication platforms, advertising services, or social media features.

These third parties may collect or process information according to their own privacy policies. TANU is not responsible for the privacy practices of external websites or services linked from our website.

We recommend reviewing the privacy policies of any third-party services you use.

07 Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

08 Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and service records, resolve disputes, comply with legal obligations, and fulfil other legitimate business purposes.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

09 Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where legally applicable
• Withdraw consent for certain communications
• Ask questions about how your information is being used

To exercise these rights, you may contact us using the details provided below.

10 Marketing Communications

If you provide your contact details, we may contact you regarding your service request, offers, updates, or other information related to our services, where permitted by applicable law.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.

Please note that you may still receive essential communications relating to an ongoing service request or transaction.

11 Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12 Changes to This Privacy Policy

TANU may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any changes will be published on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.